Sunstone Circuits: Redefining Customer-Centricity in the PCB Landscape

CIO VendorMatt Stevenson, Director of Sales and Marketing
Customers are looking for people and partners who are going to be around and who care about their project as much as they do. Many manufacturing and electronic companies are only interested in ‘large’ projects,” remarks Matt Stevenson, Director of Sales and Marketing at Sunstone Circuits, reflecting upon the current business mindset that has consumed the modern electronic and manufacturing space. With a vast consumer base to serve, the former is the case with almost all the providers including current day PCB suppliers where market competition and revenue inflow gets in the way of consumer experience and sometimes even the quality of services being provided. Sunstone eliminates this barrier to go above and beyond helping everyone from a $50 spend hobbyist to a heavily funded organization by providing the appropriate PCB design that fits the specific needs of the customer. Nancy Viter, Director of Operations at Sunstone Circuits, explains, “We invest in resources that ensure we are available to our customers around the clock, asking questions, listening to them and if we don’t know the answers, we research and try always to be the best informed.”

Committed to its legacy of providing unparalleled consumer experience, Sunstone Circuits as an industry leader commands over. 45 years of experience in offering the best and most efficient PCB design experience from quote to delivery. The company became “the first” to offer online quoting and ordering of PCBs and reinforced its services with a robust website, dynamic online pricing, prototyping, and manufacturing. Established as the most trusted PCB manufacturer in the U.S., Sunstone has always been a “solutions provider” at heart.

Nancy Viter, Director of Operations
The company offers a spectrum of solutions including PCB layout services, PCB design software, pre-sale design for manufacturing tools, and several levels of PCB manufacturing geared to support the customers in need for fast prototypes and high-reliability production volumes of PCBs. Sunstone’s innovative CAM and shop floor automations allows them the ability to assume “unlimited capacity”—if they ever find they are in danger of missing a commitment they have a trusted US based manufacturing partner waiting in the wings to help even out the flow. By joining hands with Screaming Circuits—a world class company for PCB assembly, Sunstone offers unparalleled solutions and rich service for its customers in every aspect of the PCB design and product realization phases.

As an example of Sunstone’s exceptional client engagement, Nancy cites a case study of C-DUS Labs, which specializes in designing unmanned aerial vehicles. Initially, C-DUS had to reduce the size and weight of their ‘auto-pilot’ system, as their existing system weighed 2.5 lbs and required a very large oversized vehicle to support that. C-DUS’s designer contacted Sunstone to help them design a suitable PCB that would allow for reduced weight and space. The first step involved a small PCB that routed the wiring in an efficient manner, followed by removing a baseball-sized sensor in favor of an onboard chip and so forth until the 2.5 lb system was merely 13 grams. Sunstone’s PCB123, a design and engineering software, proved to be extremely instrumental in this process by providing C-DUS’s engineer with a free tool equipped with an intuitive interface and logical design process.

We invest in resources that ensure we are available to our customers around the clock

Currently, owing to its strength factors such as on-time delivery, around the clock customer support, and extremely low escape rate, Sunstone has been exceptionally successful in its customer engagements. With a number of new offerings and website enhancements down the pipeline, the company plans to further expand its ability to provide better products seamlessly to a wider spectrum of engineers around the globe.